homeserve
HomeServe is one of Britain’s best success stories. Going from losing £500,000 in its first year and near closure, to a global business with over 8.5 million customers.
With 7,000 staff, sales of over £1.2 billion, profits of £250 million (EBITDA) and a market capitalisation approaching £4 billion in its 28th year.
HomeServe’s 3 global business lines:
Membership
Subscription-based home assistance for home owners covering plumbing, heating, electrical, locks, glazing, pest control and technology.
Home Experts
On demand, online marketplace to find vetted and reviewed local tradespeople for a broad range of home repairs and improvements.
HVAC
A complete solution to the installation, repair, maintenance and financing of heating, ventilation and air conditioning.
Founded by Richard Harpin and Jeremy Middleton in 1993 with the backing of South Staffordshire Water: the winning idea was to remove homeowners’ worries about rogue tradesmen and big repair bills by offering plumbing and drainage cover for a small annual fee.
Today, HomeServe is an international home repairs and improvements business which provides people with access to tradespeople and technology to help them run their homes more easily.
HomeServe operates in 8 countries, offering home assistance cover to over 100 million homeowners through over 1100 utility partners.
HomeServe's first 25 years.
1993
Homeserve founded as a joint venture with South Staffordshire Water.
2001
French business launched as a joint venture with Veolia
2003
Entered the USA
2004
De-merged from South Stafforsdhire Water and listed as HomeServe
2007
Acquired Reparalia in Spain
2012
Renewed customer focus following customer service issues in the UK
2012
Took full ownership of France joint venture
2016
Acquired Utility Service Partners Inc. (USP)in North America
2016
Launched LeakBot in the UK
2016
Acquired initial 40% stake in Checkatrade as part of the Home Experts strategy.
2017
Acquired 70% stake in Habitissimo, in Spain, as part of the Home Experts strategy
2017
Joint venture with Edison Energia in Italy
2017
£125m equity placing
2017
Acquired the Dominion Products and Services Inc. (DPS) policy book in North America
2017
Gained 100% control of Checkatrade
2018
25th Anniversary conference
2019
JV with Mitsubishi Corporation launched in Japan. Acquired 79% of eLocal, a Philadelphia-based Home Experts business
2020
£1m of free home repair jobs donated to front-line emergency workers during the COVID crisis
2021
Checkatrade’s Julius Caesar ‘Recommendations You Can Rely On’ TV advertising launched in the UK
A book ‘The HomeServe Story’ tells the story of the business from inception to 2020.
For a copy of this book please contact:
info@growthpartner.co.uk